All about a “Business Analyst”. The must know facts !!!

What is Business Analysis?

Business Analysis is the practice of incorporating the change in an enterprise by defining needs and recommending the required solutions that deliver value to the end users.

Who is a Business Analyst?

A Business Analyst is a person who performs the Business Analysis activity as per the requirement of the organization.

What does a Business Analyst do?

Below mentioned are the basic roles of a Business Analyst.

  • Analyze and Synthesize information provided by a large number of people.
  • Responsible for eliciting the actual need of stakeholders.
  • Facilitate communication between organizational units.
  • Align the needs of Business units with information technology.
  • May serve as a translator between business units.

What are the key areas of a Business Analyst?

Below mentioned are some of the Key Areas of a Business Analyst. i.e:

  1. Analytical thinking & Problem solving
  2. Behavioural Characteristics
  3. Business knowledge
  4. Communication Skills
  5. Interaction Skills
  6. Software Applications
  • Analytical thinking and problem solving

A Business Analyst should be flexible enough to use a variety of techniques to analyze the problem and finding out some solution quickly. There are a variety of techniques as well to conduct the analysis and deconstruct the problem or solution. Such as: Use Cases, Business Process Models, and Decision Models etc.

There can be a set of questions a BA need to think at the time of brainstorming. Like:

  • What kind of requirement is it?
  • How much detail is enough?
  • Is the information relevant?
  • Does it meet the business objectives?
  • Should I use different elicitation technique?

Also, the business analyst should always open to learning the new techniques and solutions from the real-time experience on the project he/she is working. Each new project is a potential learning experience for a BA.

  • Behavioural Characteristics

There is some basic behavioral skill sets a BA need to follow to grow in his/her career sector as well as driving the project and the team towards success.

  • He/She should always try to ask questions to clarify the doubts properly.
  • He/She shouldn’t hide if He/She is not getting the things.
  • He/She should be upfront with His/Her abilities.
  • He/She should work in the stakeholder’s best interest.
  • He/She should honestly address the issue if there are any.

Generally, a BA has a lot of things to manage. So the BA should always try to keep the things organized. The information comes at high velocity and most of the projects have many requirements and documents to manage. So He/She may have to struggle if everything is not organized properly.

  • Business Knowledge

The Business Analyst requires an understanding of fundamental business principles and best practices, in order to ensure that they are incorporated into and supported by solutions.

The BA should have the basic business knowledge and he/she should strictly follow them.

  • Professionalism
  • Reporting Practises
  • Follow-up
  • Timeliness

Also, a Business Analyst should have the basic knowledge on the Organization, its hierarchy, the culture, the product, and services. He/She should identify the right people and take their help whenever required.

Business Analyst can use their understanding of existing solutions in order to identify the most effective means of implementing a change.

  • Communication Skills

Both Oral and Written communication is one of the most important skillsets for a Business Analyst.

  • Oral Communication

The requirement elicitation technique depends on the BA’s ability to communicate with the stakeholder and to collect the right set of information from them.

The oral communication skills enables business analysts to effectively express ideas in ways that are appropriate to the target audience (BABOK 2.0)

Teaching skills are required to ensure that a business analyst can effectively communicate issues and requirements and to ensure that the information communicated is understood and retained.

The communication skills are important for a Business Analyst as the BA should help stakeholders to understand the process they are using to elicit and document requirements.

  • Written Communication

A Business Analyst should have a very good note taking skill.

He/She should use clear, concise and simple sentences to write.

He/She should use proper grammar to write sentences.

He/She should always keep the documents organized.

He/She should always be attentive towards the discussion.

  • Interaction Skills

Business Analysts facilitate interaction between stakeholders in order to help them resolve disagreements regarding the priority and nature of requirements. (BABOK 2.0)

When there will be a situation when different stakeholders are not ready to agree with each other, at that point of time the Business Analysts work is to approach the right solution to make the stakeholders come up with a conclusion.

The Business Analyst should always help the stakeholders with a right set of information rather than making them confused with the goal of the project.

The Business Analyst should have the capacity to motivate team members to work together.

The team relationships are most important in the success of the project. The Business Analyst must be able to work closely with other team members to effectively support their work so that solutions can be effectively implemented.

The Business Analyst should allow everyone with the opportunity to contribute their idea in the project.

  • Software Application

Sometimes people get confused with what technical knowledge a Business Analyst should have. Whereas it’s important for a Business Analyst to have a conceptual technical understanding as it will help them to analyze the problem and communicate with the technical stakeholders.

The Business Analyst should have the knowledge to decide which tool is appropriate.

He/She should have an idea on Email, Word Processing, Spreadsheet, Presentation, Instant Messaging, Collaboration/Screen Sharing etc.


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